Delivered our spa on time and as promised AND have been quick with the turn around on warranty work. PLUS an incredibly knowledgeable woman doing their water testing. She does it right in front of you using titration methods so I know I can trust the numbers. Plus they dont push any magic elixers. Just the chemicals you really need, even if Im using the Trouble Free Pool approach which really cuts down on the high-margin products I might otherwise buy.Lire plus
Starts from the owners down, top-notch customer service, reasonable prices, and they do not forget about you once you make your purchase. Bought our hot tub 10 years ago and still getting great customer service, including in-house service almost immediately after requesting it. Highly recommend if you are interested in purchasing a hot tub, spa, swimming pool, chemicals, or anything related, you give them a visit.
Eric / PetersfieldLire plus
I didn't buy my pool from North West but wish I had.
We needed some help with fixing a problem last summer and where we bought it from was no help at all. The staff at North West had the parts and gave us all the information we needed to get the problem solved. They even took apart a showroom unit to show us some things to help us understand. We felt like we were the only customer they had ...... but the store was very busy. Great group!Lire plus
Dale and his crew are always a pleasure to deal with. Great customer service. First they replaced our pool liner a couple of years ago, and now added a safety cover to our pool this fall. Would highly recommend them to anyone needing any pool services.
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