Our summer tires were stolen out of one of their storage bins – my husband wasn't informed until AFTER he had waited in the service waiting room for over an hour. We live in downtown Ottawa so driving out there is a bit out of our way. They called us at 8AM the next day to say they found new tires for us, and then accommodated my husband right away when he drove out there for 11AM. The tires were installed, our winter tires stored, and they waived all of the fees, so it didn't cost us anything.Lire plus
Since 1981. The best possible customer service with top-notch repair/maintenance work and comprehensive new and used car, truck, minivan and SUV inventories.plus...Plus de texte
This dealership is simply second to none in Ottawa. Grant Schubert is likely the best salesperson we've ever dealt with. Thus this is the 3rd purchase/lease in a row that we've completed with Grant. I really like how he understands that some people like negotiating over email and text. No pressure to force us to come in. Then you have excellent sales managers who also practice no pressure techniques. Finally, what scares people the most when purchasing/leasing a new car, is the business maLire plus
Excellent service reçu chez Dupont & Dupont Ford lors du rachat de mon véhicule et de son transfert vers les États Unis. Steve Phaneuf, Directeur général des ventes a trouvé les solutions dont j'avais besoin dans l'immédiat. De plus, l'équipe du service de l'entretien ont été très généreux lors de ma dernière visite, m'épargnant des frais que j'aurais normalement due payer.Lire plus
My experience from start to finish was phenomenal at Jim Keay. I was greeted by a lovely receptionist and introduced to Marc Leyton who was my sales assistant. He helped me find the perfect F-150 for me and I didn't tell him this, but I even paid less than I had budgeted for. I really felt like he was on my side in getting the best price possible from the managers. Thanks for the great service to Marc and the rest of the team at Jim Keay for making the normally stressful process so comfortable.Lire plus
Have just leased by 3rd vehicle from this dealership. Their sales and service staff are very friendly and knowledgeable. Nice to get free coffee and car wash with every service. Lire plus
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