not honest, unfriendly, and a bad clinic to avoid
I wanted to extract a wisdom teeth and I called the clinic. they promised me to give a free examination during I made an appointment through the phone. When I came to the clinic, they wanted to charge me $30 for the examination, I told them when I called I got an offer for a free examination. And the answer is they don't know who i talked with, so it doesnt count. Finally, I barged for a free one otherwise I would like to leave. they asked me to take a X-ray picture that I've already took one with them before that is a few months ago. They couldn't find my file, and offers me a discount price if I could pay by cash. So I paid by cash to take the picture. then after took the picture and exam, the doctor told me if I extract 3 teethes, then I can get a discount. But I only need to extract one at the time, so they wanted to charge me $50 more because I couldn't take 3 at the same time as they want, and it is out of the price range as they told me before between $150 to 300. I didnt do it and decide to find a better clinic. and I called back to ask a copy of the x-ray photo or just borrow it. firstly, they they told me it's in the computer system and no copy. And I asked if they can send it to my email. Then, they told me no because I didn't pay for it. i said I paid. They told me the money I paid is for examination, but not for taking the photo. I said I paid for taking the picture because you offered me a free examination. They refused me cuz i paid by cash without receipt! The female asian dentist has a very bad attitude, I am an asian myself. And she questioned me once "how long did you come to canada? you should know the rules here." and the clinic is not honest for their client. I feel the clinic trys to push the client to do everything they want at one day. If I cannot do everything they want, they rise the price right away to do a single surgery. The worst dental experience I've ever had. AVOID the PHANADENT dental center!