I was impressed right from the get go. I was just having a lube oil and filter done. Every person I encountered seemed to really enjoy their job. Each customer that came in was treated with great care. Great customer service! They even washed my car! I noticed when I got home they gave me protective covers for my plates!
I would of gave it zero but it would not let me. I'm going to make this as short as possible without ranting but there's lots I would have to say.. 1. first off left my truck over night and I was broken into with lots stolen, they guy was never caught. 2.Burned parts off my truck and told me I had to cover it, even this it wasn't the part they were supposed to work on. 3. Put wrong oil in when I specifically said full synthetic! It's not rocket science guys!! 4. Witnessed workplace horrasememnt.
From our experience, it's hard to get a straight answer from the service department. They installed software to update our transmission, without our permission, then we had to have the transmission completely replaced because of this, and now a day after picking up the car we have new issues that they won't explain to us. They just say don't worry, it's covered under warranty. Told we'd have the car today, now it will be another 4 days. This will be our last time dealing with Trans Canada Nissan