I have no idea how we let them re-cover our sofa...but we did...it took 1 year to get the couch back and not covered in the material we had picked but it was ok and then...I, beyond all reason,...gave them 1 chair to recover and two other chairs to fix, Carl said he would do a small adjustment to these 2 chairs. We are now into year 3 for these 3 livingroom chairs...we have gone to see them 5 times and his mother is always promising the moon...she is so sincere she could pass for Mother Theresa