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I'm so glad i found this spot for my Wedding. I rented chair covers, sashes and more from this company and they did an amazing job setting up, the rentals were perfect and they were awesome to deal with. I'll be sending everyone to this awesome store!
Great customer service & the ladies here are very helpful! Very glad I got recommend to come here. Found lots of 1st birthday supplies and even some last minute 80th birthday decorations for my mothers party.
Used this company to rent items for the wedding. Returned all items in good condition, yet they charged (without authorization) our CC for "damaged items". (minor fraying of burlap, which is expected). Very difficult to deal with, and an "Our word is final." policy when it comes to damage deposits. Be really careful dealing with them, and be prepared for extra charges.
Réponse d'entreprise 16 janvier 2015
|We're sorry you left with a negative feeling when renting from us! We strive to have great customer service. When any client rents from us, before the rentals leave our store a contract is signed. On this contract that you would have signed it explains what happens if any rentals come back damaged, and what the procedure is. It states 'The client here agrees that the credit card provided on this contract may be charged for any fees incurred, meaning damages, rentals not being returned etc. Replacement costs vary depending on the item. The contracted client will be informed of the replacement cost before the credit card is charged.' We NEVER charge a clients card without speaking to the client. There are NO 'extra charges' when you sign the contract you agree to all terms. Once again we are sorry that you didn't have an awesome rental experience with us. If you would like to contact management about your situation we would be happy to help! Thanks for your concern.
This place is the best! Had my Wedding decorated, planned and even had my napkins imprinted. Everything was perfect!! So much to choose from, will be back for my next event!
Réponse d'entreprise 27 juin 2014
Thank you for your comments. We are happy that you had a great experience. We are a locally owned business and try are very best to make sure your event is awesome.
If you spend almost $20 on 6 balloons you'd expect them to last longer then 12 hours right? Called to see if they would do anything and one of the owners was very rude and argued with me, very un-professional. I would never suggest this place to anyone.
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