R & B Plumbing & Heating

Réponse d'entreprise 20 juin 2013

Thank-you for your kind review. We agree that Candace is a treasure! We always try to look for solutions that are the right balance between quality and price. This renovation presented a challenge with their new master bathroom. It is tiny. We were able to recommend a configuration that used a corner toilet to maximize space use and enable them to fit a 36" shower stall. This turned a two piece bath into a three piece and not only added value, but also added a much needed second shower to the home. One of the great discoveries of this renovation happened when we were roughing in for the plumbing for that bath. When we accessed the crawl space to run a shut-off valve, we discovered a room that had been inexplicable walled off. That room is now finished as a walk in closet.

Réponse d'entreprise 21 septembre 2011

Dear NVReno1, We've read your review and would like to set the record straight on this unfortunate turn of events. But first, allow us to clarify who we are. R&B Plumbing and Heating is a local family-owned business which has been serving the lower mainland since 1990. Fully bonded and insured, R&B employs only journeyman plumbers and indentured apprentices who take great pride in the quality of their workmanship—quality that our customers appreciate. It is unfortunate that you decided to follow through with the threats to make negative and fabricated online reviews of our company. We are sorry about the turn of events but feel we went out of our way to service you and resolve issues. It is also disappointing to us that you became 'dissatisfied' with our services when you were ordered by a judge to pay your invoice. To state the facts, a budget estimate was given based on your specifications. After work began, you asked us to increase the scope of the work to accommodate major additional items and changes including but not limited to moving the furnace after we’d installed it, digging a trench in the basement through concrete, adding another entire bathroom to the scope of the work and a new water heater. In addition, you made several upgrades to the original product choices. Your expectation was that we should not charge for these since you still wanted to stick to your original budget. We are also aware that you had a concern with regards to a gas smell coming from his outdoor barbeque box. Even without payment, we have attempted to arrange to trouble shoot and repair any deficiency several times. In the end, you have cancelled us and were continually unavailable to schedule an appointment, putting us off no less than three times. The last time we've attempted to reach out, you claimed to be going out of town for a week and would call back upon your return. That was two months ago, and we have yet to hear from you. We remain available to discuss and hope to convince you of our good intentions throughout this process. Best regards, Rob Owner, R & B Plumbing and Heating.