Took in saw chain for sharpening. All they did was take my phone number and contact them in a week.Phoned and told ready and picked up and charged but not give receipt which did not consider a problem. When went to use found was not sharpened. Went back and the owner attempted to talk and argue over my comments that they were not responsible even when I showed them the bag they had written my name. After asking twice if they were a member of BBB he refunded my money.
I own a medium sized painting company with several Pressure-washers, blowers, generators, etc. I used to go to Arrow Equipment as they are only a few blocks away from our shop... used to until I called them up and asked if they would work on my generator which I was desperate to have fixed and the guy on the phone said they weren't interested in fixing it as it "wasn't worth their time" Needless to say I wasn't impressed and started to look elsewhere. I'm glad I did. Accusharp is the best!
Worst service. I brought me weed whipper in ti be repaired. The owner, Henry I think, said that he sould need fo replace all parts on it. I asked why when i knew the problem was the carborator. The owner agrued with me. He called me dumb and claimed i didnt know anything about repair. He even said that i eould be better going somewhere else. Which is exactly what i did. I cant warn you enough about this shop. The owner is baligerant and rude.