Everything you read on the reviews is bang on. Also spent thousand here. Made an appointment for Dyno tuning 2weeks in advance, and the morning of the appointment -as I'm driving to their shop- get a phone call from a sales rep saying I'm going to have to reschedule. Their tech called in sick with Covid. No apology, arrogant, and rude. Ask to speak to a manager, nope. Went to the store and was told to gtfo by rep in front of my wife and daughter. Zero accountability from ownership down.