Very responsive and come in a timely manner.
9 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 |
Very responsive and come in a timely manner.
Had an issue with my Hottub and called Jonathan for help (I didn't buy it from Everything H2O). It took a few phone calls, total of around 30 mins on the phone to get my issues figured out. Didn't end up buying anything. We received this level of service and they had no obligation to help me... I never write these reviews but felt obligated to due to the help received and high level of expertise. Will be coming to get my next hottub from you guys, thanks again Jonathan!
Great and taking your money but if you need replacement parts Tom is demeaning, explains why paying someone to look for a $10 part isn't worth it and rather then tell you be won't help just puts you off until you give up.
Réponse d'entreprise 26 janvier 2016
I am not sure who this was but I would like a chance to talk to them. We have had very few complaints(formalized in writing) since starting in business in 1990 but I still like to make sure I have done everything I can to keep all our customers happy. We have 3 locations and hundreds of customers each day and sometimes we make mistakes but I always strive to do everything I can to make things right. You can't stay in business very long with any other approach to customer service. Tom Keenan Owner of Everything H2O Ltd.
Last year we looked around in your stand at the CFR William took care about us. We were intriged by the simplicity! Only 110 Volt................just plug it in! Home delivered, excellent explanation and we were in business! Have it outside on our porch, we use it every day....summer and winter. To be honest....its awsome when its -33 and the snow is flying! This product is really easy to maintain, even though we have very poor water quality ( very hard and lots of iron) Nothing complicated, wonder why we didn't have one earlier!!
I found softtubs online and went in to Everything H20 store last saturday just to see what it looked like because it sounded like it would fit my needs. From the moment we arrived the service was excellent. Shawn explained everything about Softtubs and even though it was crazy busy in the store when we were there, he still managed to spend a long time going over everything we needed to know about the spa. I was very interested and ended up phoning back to purchase one of the spas later that day. Shawn came on monday night to deliver the spa to my house which was great. He spent over 2 hours explaining the set up and maitenance of the spa to me, after struggling to get it down my very narrow staircase. He even made sure he put everything back the way it was before he started. I am very impressed with the spa and the great customer service I received throughout the entre process. I am also very pleased with how easy and quickly it took to have a working softtub in my house, ready to go. I would recommend this product and EverythingH20 to anyone.
Vos amis connaissent peut-être cette entreprise? Partagez cette page sur Facebook et découvrez ce qu'ils en pensent!