Exceptional service - The person at their office solved one of our fireplace issues just over the phone when making the appointment, and the technician was superbly professional. They answered all of our questions and have certainly gained us as a future client. Lire plus
We smelled gas when our Raypak gas boiler cycled on. Fortis found 500 ppm carbon monoxide reading and unburned gas so turned off boiler. Repair company believed that it was a problem with the manifold but our plumber felt it might be the gas jets needing cleaning. We called Boilers and Beyond for a second opinion before authorizing purchase of a new boiler. Rahim answered immediately, came on w/e, identified three separate problems & fixed them all. Genius! Awesome response. Hire him!Lire plus
Myself and my in-laws have called one their technicians, Alex Naderi, a few times. He has always been on time, knowledgeable, and honest about the work required. We will continue to call HeatEx and recommend them whole heartedly.
The Fridays - BurnabyLire plus
Tony has been working on our home system for 11 years. He installed a new hot water tank and furnace in 2015 and a central air conditioning unit in 2021. He is fair, quick, and trustworthy. When we have an issue I rely on Tony to do it right.Lire plus
In a world where trades people often treat you as if they are doing you some huge favor by taking your hard earned cash it was refreshing to find a company that took the time to actually answer the phone in the evening and respond thoroughly to all my questions and concerns throughout the process. Price was very competitive and he offered easy payment via E-transfer. You will not find a better company to use. Thank you Sam.Lire plus
Received a telemarketing call and decided to try their service as I had been disappointed with previous companies I had used. The technician was 30 minutes late but I soon forgot about that as I was so happy with how informative and hard working he proved to be. Perfect service during which he even fixed a pilot problem at no extra charge and replaced my filter also. A few weeks later I hired another technician from Best to do my vent cleaning and I think this photo speaks for itself! Would definitely recommend these guys!Lire plus
The two chaps that service my hot water on demand and hooked up pipes to my furnace were friendly good workers and would have them back in the future for any work that I would need.Lire plus
Fan in outside AC unit was not running - I thought the motor was dead. Hamid came, diagnosed the problem in 5 minutes, just needed a new capacitor. Also tested the refrigerant level, was down and needed topping up. All was done in a timely, professional matter and fully explained. He is a true technician, able to diagnose and repair and was able to do what another group failed to do.Lire plus
Alex D. was at my home today to unclog a bathroom sink . Not only did a great job on the clog but also had some great conversation about common interest. Very professional, I’ve had Milani to my home in the past and will definitely call them again if needed. HIGHLY RECOMMENDED!! Thanks Alex D. and Milani!!!Lire plus
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