Ashley HomeStore

WHAT A HORRIBLE EXPERIENCE. I went to the store in Saskatoon and the representative said to buy there as they are the manufacturer and it will be less "work" then buying at a local store that carries Ashley furniture. I HAVE NEVER HAD WORSE CUSTOMER SERVICE IN MY LIFE. I cancelled a item in my order the rep cancelled the whole order, then did not issue a refund. When i called to pick up 2hours away they reordered it to REGINA not Saskatoon. Called again and they still have no issued my refund.

I had a terrible experience with Ashley Furniture! Although the customer service was great at the start . I was told my couch would be in at the store for pick up in two weeks ! Two weeks passed I called and my order wouldn’t be ready for 3 months! I was told I’d be charged a restocking fee . I called to get this sorted out, I was told I’d get called back twice. Time went by still no call back. I will never recommend this and will be telling all my clients to avoid the headache. TERRIBLE!

Don’t ever shop here!!!! The worst customer service!!!

After getting frustrated with dealing with an after sales service issue over the phone, we went into the store. Abby Serrano, in-store Customer Service Manager, LISTENED to our concerns. She totally understood that every experience a customer has with their company determines whether they come back to the store for their next purchase. She went the extra mile and delivered outstanding customer service in resolving our issue. We will definitely shop at Ashley’s for our next furniture purchase.

Once again the store to go to for 1)prompt service 2)friendly confident sales rep 3)exceptional products 4)no hassle shopping.

We are very pleased with our experience in store! We had a wonderful sales lady, Amanda; she was friendly, knowledge and determine to help us find exactly what we needed for our space despite our specifics. She met all our requirements and we love our new furniture! The gentleman in finance was great to deal with, super friendly guy and made that portion of our sale a breeze! Overall, Ashley is a great environment and seems like a great place to work as well!

Very happy with the energetic sales lady; she seemed truly invested in ensuring we were completely satisfied. The gentleman in finance was very thourough. Overall we were very happy with our experience with Ashley!