Proud homeowners everywhere love Leslieville’s little Black Rooster Décor shop. With exotic interior adornments like black skull bearing cocktail glasses and sleek cowhide rugs, this Queen Street shop is an emporium for decor divas in Toronto. Its flourishing online presence makes it possible for owner Nina Ber-Donkor to showcase and ship her curation to fans worldwide.
“It’s the kind of place for people who are really into fixing their homes, who want the finishing touches,” says Nina, who opened the shop with her husband Prince Brefo-Donkor in 2014.
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The atmosphere is very laid back and the staff are friendly and helpful. They emailed me a full selection of products after my visit so that I did not have to remember the prices and dimensions of each item I liked. I will definitely be returning!!
Out of all the reviews I cannot believe no one mentions the PLANTS! They are my go to plant store in Toronto. They are healthy and the owner is incredibly knowledgeable about his plants, and they are always placed in such beautiful pots. They tend to all be on the hardier side which is great for me and if you have any issues they will always help after the fact.
I've been here several times and must say...always a wonderful experience. From the product mix, merchandising, to lovely staff...one of my fav places to visit in Leslieville. Will def be back.
I ordered furniture here for over 5 grand - that I still have NOT recieved and its been two years! Nina stopped repliying to my emails when I was done shopping. After struggeling to get my furniture, I simply just wanted a refund. She did not reply so I sent her paypal invoices weekly for what she owed me. She refunded ONE piece and it was also less than what I paid for it. Stay away from this shop!!!
I ordered 15 barware items for my new bar. Nina was great with reaching out to update me on the order when a few items had to arrive separately. Definitely going to shop again!
Easily THE WORST customer service I have EVER experienced. I placed a rather large order for a number of stools and was assured they would arrive within 3 weeks. Called them after 3 weeks and took another 2 wks for them to respond after constant calls and emails from me. Was then told that it would take another 3 wks because they needed to be built. Then flash forward another 3 wks with ZERO communication from Nina and the owners only to be told they needed more time and with every excuse in the book. TWO MONTHS later Black Rooster tells me the chairs have shipped. I call back a cpl days before delivery, they wait again another 2 wks to even respond only for them to tell me they shipped my chairs to another address who ordered the same chairs and "sorry, we can't take them back from another customer". At this stage I was completely blown away. I won't bore anyone with the gritty details, but we NEVER received our order, got harassed when we asked for a return, emails and calls barely got answered. A complete nightmare experience for my wife and I. You guys should be ashamed of yourselves.
Réponse d'entreprise 16 février 2016
Thank you for your feedback. We are so very sorry for your negative experience with us. There is no excuse for the stress and disorientation you experienced with us. We are currently taking our present customer service system into extreme review and are striving to set a much higher standard for not only ourselves but our customer experience so that this situation does not happen again. We understand if our relationship with you as a customer is irrevocably severed but if in the future you do decide to shop with us again please do not hesitate to reach out and we would love to assist you with anything you need. Thank you, Black Rooster Decor|
Réponse d'entreprise 27 janvier 2016
Dear customer, Please identify yourself or your order so that I may respond... All best, Nina
I love my art piece. Thank yoU!
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