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Our dog has been attending Countryside DayCare program every day since he was a pup. The facilities are great, the staff is always friendly and super accommodating. I appreciate their early opening time during the week. I leave knowing our Henry is in great hands.
If you love your dogs don’t take them here. Terrible atmosphere and lack of supervision!
My dogs visit Countryside regularly for daycare and boarding, and they always have a great time playing and running around with all the other pups. They are literally straining on their collars in the parking lot so excited to see their human and canine buddies! Staff is very friendly and caring to the animals and the service is great. HIghly recommend!!
Our two dogs stayed there for few days... When weI called to check in to see how they r doing they told us everything was fine! When we got there to pick them up they informed us that both our dogs harnesses were chewed! We had to get new ones! When we dropped off the dogs we left the whole big bag of foo with them! And when we picked them up there was none left! I don't know for how long the dogs didnt eat and drink! When we got home they both ran to their food! Staff was extremely rude! They didn't care at all! All they cared about was to charge my credit card! If U LOVE UR DOG DO NOT TAKE HIM-HER HERE!!!!!! Just a horrifying experience!!!!!!!!
When I took my dog here, I packed his food in a tupperware container with enough dry food for a night and morning feeding (in the past I have always just sent the whole bag)and a fresh unopened can of wet food. I left specific instructions on how much of the two types of food were to be mixed together, but when I came to pick him up and his belongings were given back to me, it was obvious to me, based on the amount of food that was still in the containers, that he had only been fed once; and not even enough to equal my instructions on one meal. When I questioned the staff on this,I was at first lied to...told absolutely they fed him twice, and then was given a host of excuses, some of which contradicted each other, when I pointed out the food levels in the containers. Then to top it all off, the staff ended up just walking away from me,leaving me with the receptionist who continued to make excuses. When I got my dog home, he drank bowl after bowl of water, which, due to the food issue, made me worry that my dog was also not provided with enough water while at countryside. Needless to say, I will never take my dog to this kennel again!!!! and thank goodness I had only left him there for less than 24 hours...I get sick to my stomach thinking what state he might have been in if I left him there for a few days or a whole week. This happened 5 days ago...I have since left a message with the receptionist to have the owner call me to discuss my concerns, out of worry for the other animals who are left in this kennel. The receptionist was rude to me when I mentioned I was calling to discuss concerns about the care they provide and unfortunately, no call back as of yet...what does that say about there commitment to providing good care?
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