Everyone offered excellent service!

Helpful staff and great work!

Miserable Customer Service Experience

Dealing with this business has been the most miserable customer service experience I've had. Browns at one of the branch locations lost an article of my clothing, and has been completely apathetic about it; an entire month has passed with no remedial action whatsoever on their part. While they have not denied being entirely at fault, Browns hasn't even indicated when they might get around to reimbursing me for the lost article. In fact, they haven't even refunded the money I spent on cleaning the item they lost. I've called and repeatedly returned to the location that lost my clothes, and emailed and faxed the main branch, but have gotten absolutely no action.