Unprofessional.
The staff member I dealt with seemed helpful at first. Promising me a 16 gig iPhone 4 for free when adding a new line. It was only after giving my girlfriend her phone and setting it up the next day I discovered it was an 8 gig was given to me. I returned to the store only to find out the 16 is no longer available. The manager was rude and unapologetic and did nothing to rectify the situation. In the end I cancelled the new contract returned the phone and left with nothing.