Dependable Appliances Kingston Sales, Service and Parts

My front load washer wouldn't drain. Your service technican John is true asset to your company. He was friendly and told me what the promblem was with 10 minutes.

Just called Dependable about our 18 y.o.front load washer problem. Kyle walked me through simple troubleshooting exercise (we need a new machine) to save us the cost of repair visit. Great service!!

Honest dependable service. Tom is utterly knowledgable. I have looked elsewhere but come back to this business, not that often because things I have bought are what the are cracked up to be.

I have been dealing with Dependable Appliances for years and never have had a problem. The guys are easy to deal with and they are very helpful. I doubt that Tom called any customer a name. Sounds like sour grapes to me.

I cook for a living and blew up my oven 3:45 on Friday afternoon. I called and was told the repair would take 10 days and $400. Andrew offered me a used stove. He could tell how upset I was and offered to deliver it to me after 5 that day when he left work. I live 1/2 hr from Kingston. By 5:45 that day I had a new stove with all the bells and whistles... convection, glass top, self cleaning.

I work for a large property management company and I have worked with Dependible for a number of years. I didn’t have a great deal of experience starting out but have had one situation after another they have offered expert advice and by far the best service!! Tom knows everything there is to know and I wouldn’t go anywhere else partly from loyalty but more because I have never needed to.

I have been to Dependable to buy parts for my home appliances a couple of times and have always had great service including some advice on my appliance repairs. I would recommend them to anybody.

Great service. Honest, fast and friendly. Very satisfied

Wonderful service...

Wonderful service. And they call before they come rather than waiting all day for someone to show up. Very friendly and honest. Very happy with choosing Dependable :)

I am so very impr...

I am so very impressed with the staff and service at Dependable Appliances, Kingston. The technician, John, worked extra hard to diagnose what was wrong with my GE refrigerator, and to replace defective parts, all before the long weekend in August, 2015. He did not have to do that. It was a kindness to me so I wouldnt have to pull all my food out of the freezer...such a relief. The labour cost was kept under one hour.Thank you John and Gillian who helped me get ready for the service call.

I find that this ...

I find that this is one of the best places around for parts and labour I find Tom to be very very knowledgeable about every brand out there and if he's not sure he will investigate the problem or part for you

The owner/manager...

The owner/manager, Tom, called me after I had an unresolved warranty repair, and complained to me, the customer, that he only gets paid once for warranty calls, and he'd be out of pocket to have the staff come back, so I'd have to wait. I protested. He then proceeded to call me an (expletive), and told me he wasn't going to send his repair guys back to my home to complete the repair. This business is not concerned with customer service. Call them if you want to be disrespected.